Privacy Policy
This policy explains what Shine Mobile Detailing collects, why we use it, who processes it, and the choices available to you.
Information we collect
- Account and contact information, including name, email address, and optional phone number.
- Vehicle details, booking selections, appointment history, service address, and location coordinates selected from an address suggestion.
- Communication, marketing, reminder, and precise-location preferences.
- Invoice and payment status. Card details are entered with Stripe and are not stored by Shining Operations.
- Authentication and basic technical data needed to secure and operate the app.
How we use information
We use information to create and secure accounts, quote and schedule services, assign staff, navigate to appointments, communicate booking and payment status, provide support, prevent misuse, and comply with accounting or legal obligations. Marketing messages are sent only when enabled in Settings.
Service providers and sharing
We share only what is needed with assigned service staff and providers that operate the app. Clerk processes authentication, Stripe processes customers, invoices, and payments, and Photon/Komoot processes address-search text for geocoding. We may disclose information when legally required or to protect customers, the business, or the service.
Location information
The app uses the service address you enter and coordinates returned from address search. It does not request continuous background location access. You may disable precise coordinates in Settings, but an address is still needed to perform a mobile service.
Retention and deletion
Account deletion removes your active Shine profile, saved vehicles, preferences, and booking access. Some invoice, payment, fraud-prevention, tax, dispute, and transaction records may be retained by Shining Operations or Stripe for legitimate business and legal obligations. Deletion cannot reverse completed payments or remove records another party is legally required to retain.
Your choices
You can update profile and communication preferences or request account deletion in Settings. You may also ask to access, correct, or delete information by emailing shiningoperations@gmail.com. We will verify requests before acting.
Security and age
We use reasonable administrative and technical safeguards, but no system can guarantee absolute security. The service is intended for customers age 18 or older and is not directed to children.
No sale of personal information
Shining Operations does not sell or rent personal information and does not use it for cross-context behavioral advertising.
Changes and contact
We may update this policy as the service changes and will update the effective date. Questions and privacy requests may be sent to shiningoperations@gmail.com.